What am I thinking today?

Tuesday, February 23, 2010

unlimited or not, that is the question

AT&T Wireless offers 2 data plans (click on features tab on the at&t page) for wireless customers: "unlimited" for "smart" phones costing 30$ and "unlimited" for "regular" phones costing 15$. On the web page, they are called "Smartphone Personal" and "Data Unlimited" respectively. I have put screen shots below.


It is not clear what the difference is -- all say "unlimited". Although the "data unlimited" says "unlimited mobile web access", in the description, it pretty much lists everything else as "unlimited" as well. If you talk to a customer representative, they will just say it is a bad thing to be using an "unlimited" plan for "regular" phones when you are using a smart phone. It will start getting errors, will not work, etc, etc.

The 15$ plan works fine for a smart phone but I suspect that they have hidden limits on data usage on "unlimited" plans! This means that the "unlimited" plan for "regular" phones is not truely "unlimited"!

If an ISP (comcast, cablevision, verizon, AT&T) can give a DSL / cable internet connection without caring whether we will be putting supercomputer or a 1900 era PC at the end point, why does the wireless company need to know or care what phone we are using? Data plans should be based on data usage or speed, not what machine is at the end point.

This would be equivalent to getting charged for a buffet based on your BMI. If you are fat, maybe you will eat more, so why not charge more for the "unlimited" meal to start with! I hope no restaurants owners are listening ...

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